La Ventana Hostel reserves the right to terminate the reservation of any guest causing discomfort to other guests. La Ventana Hostel is not responsible for any injuries during your stay. Beach storage is used at guests own risk. La Ventana Hostel works hard to provide safe and security for gear but cannot be held responsible for lost or stolen items at hostel property or at beachfront gear storage.
Our cancellation policy is as follows:
Cancellations made more than 14 days from start of booking: 20% deposit and/or full amount of stay is fully refunded.
Cancellations within 14 days of arrival: 20% deposit is non-refundable. Prepayment is refunded.
Cancellations within 36 hours of arrival: 20% deposit and/or prepayment is non-refundable.
No show/no communication: Full amount of reservation will be charged via Paypal or Airbnb.